Terms of Service

These terms are between you (or the business you represent) and Riyazat Jaffar Kazarani, trading as Ryzion OS ("Ryzion OS", "we", "us"). By creating an account or using the service you accept them. If you are agreeing on behalf of a business, you confirm you have authority to bind it.

If you do not accept these terms, do not use the service. Our Privacy Notice is incorporated into this agreement by reference.

You must provide accurate registration details and keep them current. You are responsible for your account credentials and for everything done under your account. Tell us promptly at hello@ryzionos.com if you suspect unauthorised access.

You must be at least 18 and legally able to enter a contract. One person may not maintain multiple free trial accounts to extend a trial.

• Charges. Fees are those shown on our pricing page at the time you subscribe, in INR, exclusive of taxes unless stated. Applicable taxes are added at checkout.
• Renewal. Subscriptions renew automatically at the end of each billing period at the then-current rate until cancelled.
• Cancellation. You may cancel at any time from your dashboard. Access continues to the end of the paid period. We do not pro-rate partial periods.
• Refunds. Subscription plans carry a 30-day money-back guarantee: request a refund within 30 days of your first payment on a plan and we refund it in full, no reason required. It applies once per customer, to first purchases rather than renewals. One-off event and invitation purchases are refundable until the event site is published, after which they are not, because the deliverable has been made public. Refunds return to the original payment method and typically clear within 5–10 business days depending on your bank.
• Price changes. We may change prices with at least 30 days notice before they apply to your next renewal.
• Non-payment. If payment fails we may suspend the workspace after reasonable notice, and may delete data in line with the retention periods in our Privacy Notice.

You keep all ownership of the content you put into Ryzion OS — client records, event details, photographs, documents and everything else. We claim no ownership of it.

You grant us a limited, worldwide, royalty-free licence to host, store, transmit, display and create technical derivatives of that content (for example thumbnails and previews) strictly to operate the service for you. This licence ends when you delete the content or close your account, save for copies persisting in backups until they expire.

You are responsible for your content and confirm you have the rights and consents needed to store it and to share it through the service — including, where you upload personal data about your own clients and guests, the lawful basis for doing so.

This clause governs personal data processed through the service. Where it conflicts with anything else in these terms, this clause wins.

Our respective roles. For your account, billing and usage data we are the Data Fiduciary under the Digital Personal Data Protection Act, 2023 ("DPDP Act"). For the personal data you put into your workspace about your own clients, guests and staff, you are the Data Fiduciary and we are your Data Processor. We process that data only on your documented instructions, which these terms and your use of the product's features constitute.

Your obligations as a Data Fiduciary. You are responsible for giving your own Data Principals the notice the DPDP Act requires, for obtaining and maintaining a valid consent or other lawful basis before you upload their data, and for the accuracy of what you upload. This applies with particular force to guest lists, RSVP data, meal preferences, and photographs — including any photograph of a child, for which you must hold verifiable parental or guardian consent — and to enabling the AI photo finder on an album.

Our obligations as your Data Processor. We will: process personal data only on your instructions and for the purposes of providing the service; apply reasonable security safeguards; restrict access to personnel who need it; engage sub-processors only under written terms no less protective than these; assist you in responding to Data Principal requests and to any communication from the Data Protection Board of India; and notify you without undue delay after becoming aware of a personal data breach affecting your data, with the information you need to make your own notifications.

Deletion and return. On termination, and on your written request, we will delete or return the personal data we hold as your Data Processor, subject to the retention periods in our Privacy Notice and to any retention the law requires of us.

Rights requests reaching us directly. Where a Data Principal approaches us about data for which you are the Data Fiduciary, we will not decide the request. We will forward it to you, tell the individual we have done so, and support you in responding.

Grievances. Our Grievance Officer's contact details are published in our Privacy Notice, and requests may be filed through our data rights form.

Customers subject to the GDPR or a comparable regime should also read our Data Processing Addendum, which governs in addition to this clause for data within its scope.

You must not:

• break the law, or infringe anyone's intellectual property or privacy rights;
• upload malware, or attempt to gain unauthorised access to the service, other accounts, or the systems behind them;
• probe, scan or load-test the service, or circumvent rate limits, quotas or access controls, without our written consent;
• resell or white-label the service except under a plan that expressly permits it;
• use the service to send unsolicited bulk messages, or to store content that is unlawful, harassing or obscene;
• use automated means to extract data from the service beyond the documented APIs and your own workspace.

We may suspend accounts that breach this section, with notice where practicable.

The service, its software, design, and the Ryzion OS name and marks are ours or our licensors'. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription — and nothing more. You may not copy, modify, reverse engineer or create derivative works from the service except as the law permits regardless of contract.

If you send us feedback or suggestions, we may use them without obligation or compensation to you.

The service integrates with third parties — payment processing, email and SMS delivery, calendar providers and sign-in providers among them. Your use of those is governed by their terms, and we are not responsible for their acts or omissions.

We work to keep the service available and publish live component status on our status page. We may carry out maintenance, and will give advance notice of planned downtime where practicable.

We do not offer a contractual uptime SLA or service credits on standard plans. We work to keep the service available and publish live component health, but we will not promise a number we cannot guarantee. If you need a contractual availability commitment, contact us about an enterprise arrangement.

You may stop using the service and close your account at any time. We may suspend or terminate your access if you materially breach these terms, if required by law, or if your use poses a security risk to the service or its users. Where the breach can be fixed, we will give you notice and a reasonable chance to fix it first.

You can export your data before closing your account. After termination we handle remaining data as described in our Privacy Notice.

Except as expressly stated in these terms, the service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free.

Nothing in these terms limits any right you have as a consumer that cannot be limited by contract.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, goodwill or data, however caused.

Our total aggregate liability arising out of or relating to the service is limited to the amounts you paid us in the 12 months preceding the event giving rise to the claim.

These limits do not apply to liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or to any other liability that cannot lawfully be limited.

You will indemnify us against third-party claims arising from your content, your use of the service in breach of these terms, or your violation of law or of another's rights.

We may amend these terms. For material changes we will give at least 30 days notice by email or in the application. Continuing to use the service after changes take effect means you accept them; if you do not, you may cancel.

These terms are governed by the laws of India, without regard to conflict-of-laws rules. The competent courts in Andhra Pradesh, India have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

These terms, with the documents they reference, are the entire agreement between us on this subject. If any provision is held unenforceable, the rest stands. Our not enforcing a provision is not a waiver of it. You may not assign this agreement without our consent; we may assign it in connection with a merger, acquisition or sale of assets.

Questions about these terms: hello@ryzionos.com.