Refunds & Cancellation Policy

This policy governs payments made to Riyazat Jaffar Kazarani, trading as Ryzion OS ("Ryzion OS", "we"), for subscription plans and one-off purchases. It sits alongside our Terms of Service — where the two describe the same thing, they are meant to say the same thing.

You may cancel a subscription at any time from your dashboard. Cancellation stops the next renewal; your access continues until the end of the billing period you have already paid for, and is not pro-rated for the unused remainder of that period.

Subscriptions renew automatically at the end of each billing period at the then-current rate until you cancel.

30-day money-back guarantee. Request a refund within 30 days of your first payment on a plan and we will refund it in full. This applies to the first payment on a plan, not to subsequent renewals.

Renewals. Renewal charges are not refundable once taken. If you do not wish to renew, cancel before the renewal date — cancelling stops all future charges.

One-off purchases — such as a paid event gallery or a digital wedding-invitation site — are refundable up until the point the site or event is published or otherwise made live, since that is the point at which the deliverable has been provided. After a site has gone live, these purchases are not refundable.

Approved refunds are returned to the original payment method used for the purchase, processed through our payment gateway. They typically clear within 5–10 business days, depending on your bank or card issuer. We do not charge a fee to process a refund.

Email us at hello@ryzionos.com from the address on your account, or use our contact page, and tell us which payment you would like refunded. We acknowledge refund requests within 72 hours and aim to decide and process eligible refunds promptly thereafter.

If a refund decision does not resolve your concern, you can raise a grievance with our Grievance Officer via our contact page. We treat a grievance as a priority and respond within the timelines set out there.